Privacy policy

This policy explains what Gaff does with personal information collected on gaff.coffee. Questions and requests go to sales@gaff.coffee.

What we collect

When you place an order we keep the details needed to deliver it:

• Your name, email, phone number, and delivery address
• What you bought, including a subscription if you started one
• Whether you paid by card or by cash on delivery

An account is optional. If you create one, we keep the email and the name and phone you add in settings. The password is handled by our account provider. We do not see it.

If you sign up for roast news, we keep that email until you ask us to stop. The cart stays in your browser until you buy or clear it.

Why we use it

We use order details to take the order, deliver it, email the confirmation, and renew a subscription. Account details let you see those orders and update your profile. Roast news are sent only if you sign up for them. We also keep order records for returns and for the accounting rules that apply to a sale.

Who else sees it

Card payments are processed by Stripe. We do not store your card number. Order confirmations and password emails are sent by our email provider. The shop, accounts, and orders are stored with our database and hosting providers. We do not sell your information.

How long we keep it

Order records stay for as long as we need them to deliver, handle a return, and meet accounting rules. An account stays until you ask us to close it. A newsletter email stays until you ask us to remove it. The cart stays on your device.

Your choices

You can ask us for a copy of your details, ask us to correct them, or ask us to delete them. Email sales@gaff.coffee. You can also complain to the ANSPDCP, the Romanian data protection authority.

Cookies

Signing in uses a cookie so you stay logged in. A short notice on the site explains this the first time you visit. We do not use advertising cookies. The rules for orders and subscriptions are on the terms & conditions page.